FAQ

7. What is your cancellation policy?

We kindly request that cancellations or rescheduling be made at least 24 hours in advance. This allows us to offer your appointment slot to other clients on our waiting list. Late cancellations may be subject to a fee.
4. What makes NewG Salon different from other salons?

Our salon is a community-driven, minority women-owned business focused on economic empowerment in underserved areas. Our unique selling proposition is our commitment to providing exceptional beauty services while fostering community growth and supporting local entrepreneurship.
5. Can I choose my stylist?

Absolutely! We encourage clients to choose their preferred stylist based on their specific needs and stylist expertise. Feel free to browse our staff bios on our website or ask for recommendations when booking your appointment.
1. Why is a mandatory consultation required for all new clients?

To ensure personalized and satisfactory service, we require a mandatory consultation for all new clients. This allows our stylists to understand your haircare needs, preferences, and any specific concerns you might have. It's our way of making sure we provide you with the best possible service tailored to your individual needs..
3. What services does NewG Salon offer?

NewG Salon offers a wide range of haircare and styling services for both women and men, including cuts, coloring, treatments, and grooming services. We also offer training and mentorship programs for aspiring stylists and support for local entrepreneurs.
10. Are gift certificates available?

Yes, we offer gift certificates in various denominations. They can be purchased in-salon or through our website. Gift certificates are a wonderful way to treat someone special to a relaxing and rejuvenating experience at our salon.
9. How can I provide feedback on my service experience?

We welcome and value your feedback! You can provide feedback directly to your stylist, through our website's contact form, or by emailing us. We strive to continuously improve our services and customer experience based on your feedback.
6. What are the salon's operating hours?

Our salon is open from Tuesday to Friday, 9:00 AM to 6:00 PM and Saturdays from 7:00 AM to 4:00 PM. We're closed on Sundays and Mondays. Operating hours are subject to change during holiday seasons or special events, so please check our website for the most up-to-date information.
2. How do I book my first appointment and mandatory consultation?

You can book your first appointment and mandatory consultation through our website's booking system or by calling our salon directly. We recommend booking at least one week in advance to ensure availability.
8. Do you offer any discounts or loyalty programs?

Yes, we offer various discounts and a loyalty program to reward our returning clients. Please visit our website or contact us directly for the latest promotions and program details.